In order to cancel your reservation, please follow the same route on how you made your reservation in the first place. Lets say you made your reservation by phone, then you would need to call us back or email us in order to officially cancel your reservation.

In case you made your reservation through our own booking page from our website please send us an email to [email protected].

If you have any questions whatsoever, please do not hesitate to contact us at anytime, we will be more than happy to assist you.

Reservations On-line
A penalty equal to a one-night stay will applied for all cancellations made within two days prior to check in. For long and large groups reservations please read below.

No-Shows
A no-show penalty will apply when our guests do not cancel reservations and fail to arrive at all. The penalty will be equal to the total amount of days of the reservation.

Thank you for your understanding.

Long-Stay Cancellations (seven days +)
As we are a small B&B and we handle a limited number of rooms, long-stay cancellations affect us considerably, therefore for stays of seven days or more, cancellations must be made five days prior to check in, otherwise the following penalties could apply:

Reservations of

• 7 to 9 days: 2 nights penalty
• 10 to 12 days: 3 nights penalty
• 13 to 15 days: 4  nights penalty
• 16 and up: 5 nights penalty

If you cancel your reservation when you are already checked in or at any time during your stay, there will be a two-night penalty on your final bill.

Large Group Cancellations (four rooms or more)
For large groups or long stays, please contact the reservation department at [email protected] to determine cancellation policies.

Payment Options
Casa Bella offers our guests the option to pay with major credit cards like Visa, Mastercard, American Express or Discovery. Unlike other hotels or reservation websites, our system will only ask you to provide credit card information to guarantee the room, no charges whatsoever will be made to your credit card until you do do your check in at the hotel.

When making your reservation by phone, we will only take your credit card information to guarantee your room, we will not charged any amount until check out. When checking out you can use another type of payment, pay with another credit card or use the same one you provided in the first place.

Casa Bella also accepts payments in cash, either in local currency or US dollars, (no fees are added on your bill when paying with cash). Please be aware that bills need to be in neat conditions in order for us to accept them. Bills that are torn or ripped unfortunately can not be processed as banks in Peru do not receive them.

If you need more information regarding payment options, please do not hesitate to contact us at [email protected].

Casa Bella Peru